Man with Van Old Oak Common Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Old Oak Common provides removal and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Client means the person, company or organisation requesting and paying for the services.
1.2 We, us, our means Man with Van Old Oak Common, the provider of removal and transport services.
1.3 Services means any removal, transportation, loading, unloading, packing, furniture moving, or related services carried out by us.
1.4 Goods means all items, belongings, furniture, equipment, personal effects or other property that are the subject of the services.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
2.1 We provide man and van removal services, including collection, transportation and delivery of goods, and any additional services agreed in advance.
2.2 Unless expressly agreed in writing, we do not provide professional packing, dismantling or reassembly services, disconnection or reconnection of appliances, or specialist moving services for high-value or fragile items.
2.3 We reserve the right to refuse to move any goods that, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, inadequately packed, infested, contaminated, or likely to cause damage or harm.
3. Booking Process
3.1 You may request a quotation by providing accurate details about the collection and delivery addresses, dates, access conditions, parking requirements, type and quantity of goods, and any special handling needs.
3.2 Quotations are based on the information you supply. If the information is inaccurate or incomplete, we may adjust the price or, where necessary, decline to carry out the services.
3.3 A booking is only confirmed when we have accepted your request, provided a confirmation, and you have accepted any applicable charges or deposit requirements.
3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any changes must be communicated to us as soon as possible and may result in revised charges or changes to availability.
3.5 We shall use reasonable efforts to accommodate changes to booking dates, times, or service details but cannot guarantee availability.
4. Access, Parking and Property Conditions
4.1 You must ensure that we have safe and adequate access to the collection and delivery addresses, including suitable parking for the vehicle, clear walkways, and access to lifts or stairways where necessary.
4.2 It is your responsibility to arrange any parking permissions or permits required for our vehicle. Any parking charges, penalty notices, or related costs incurred as a result of providing the services may be added to your final invoice.
4.3 If access is restricted, requires unusual lifting or carrying, or involves additional time beyond what was reasonably anticipated, we may apply additional charges to reflect the extra work involved.
5. Client Responsibilities
5.1 You are responsible for proper packing, securing and labelling of goods unless we have expressly agreed to provide packing services.
5.2 Fragile or high-value items must be clearly identified and appropriately packed. We accept no responsibility for damage to items that are inadequately protected or not labelled as fragile.
5.3 You must ensure that all goods are ready to be moved at the agreed start time. Delays caused by inadequate preparation may incur waiting time charges.
5.4 You must be present or represented at the collection and delivery addresses to direct placement of goods and to sign any relevant documents. If you are not present, our judgment as to the condition of premises and placement of goods will be final.
5.5 You must not ask our staff to carry out any illegal activity, unsafe lifting, or work that falls outside the agreed scope of services.
6. Payments and Charges
6.1 Our charges may be based on hourly rates, fixed prices, or a combination thereof, as specified in the quotation or booking confirmation.
6.2 We may require a deposit at the time of booking. Any deposit requirements will be communicated to you before confirming the booking.
6.3 Unless otherwise agreed in writing, payment of any balance is due on completion of the services on the same day, by the payment methods we accept at that time.
6.4 If payment is not made when due, we may charge interest on outstanding amounts at a reasonable commercial rate until payment is received in full.
6.5 We reserve the right to withhold delivery of goods or cease services if payment is not made as agreed, without prejudice to our other legal rights.
6.6 Any additional charges arising from extended time, additional labour, extra items, waiting time, parking fees, congestion charges or tolls may be added to your final invoice.
7. Cancellations and Amendments
7.1 You may cancel your booking by giving us notice. The applicable cancellation fee will depend on when you notify us, as set out below.
7.2 If you cancel more than 72 hours before the agreed start time, any deposit paid may be refunded or applied to a rebooked date, at our discretion.
7.3 If you cancel between 24 and 72 hours before the agreed start time, we may retain all or part of any deposit to cover administrative and scheduling costs.
7.4 If you cancel less than 24 hours before the agreed start time, or fail to be available when we attend the address, we may charge up to 100 percent of the agreed fee.
7.5 If we need to cancel or postpone a booking due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, accident, illness or other unforeseen events, we will notify you as soon as practicable and offer an alternative date or a refund of any amounts paid for services not carried out. We will not be liable for any consequential losses arising from such cancellation.
8. Waiting Time and Delays
8.1 You are responsible for ensuring that we can start work at the agreed time. If we are unable to begin due to delays caused by you, your agents, building management or other factors under your control, we may charge waiting time at our standard rates.
8.2 We will not be liable for delay or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control, including traffic conditions, road closures, accidents, weather conditions or delays caused by third parties.
9. Excluded and Restricted Items
9.1 We do not accept responsibility for, and may refuse to move, any of the following items unless expressly agreed in writing in advance:
a. Cash, securities, jewellery, watches, precious metals or stones.
b. Important documents, passports, deeds, financial records or data storage devices.
c. Perishable goods, plants or animals.
d. Hazardous materials, including but not limited to gas cylinders, flammable liquids, explosives, corrosive substances or toxic chemicals.
e. Items prohibited by law or by transport regulations.
9.2 If such items are moved without our knowledge, our liability for any loss or damage to them is strictly excluded.
10. Liability for Loss and Damage
10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods will be limited as set out in this clause.
10.2 We will not be liable for any pre-existing damage, wear and tear, or deterioration of goods. You may be asked to confirm the general condition of items before they are moved.
10.3 Our total liability for loss of or damage to goods arising from our negligence or breach of contract shall not exceed a reasonable limit per job, having regard to the value of the goods and the nature of the services. If you require higher protection, you are responsible for arranging your own insurance.
10.4 We accept no liability for:
a. Damage to goods packed by you or a third party where we had no opportunity to inspect the contents.
b. Damage arising from defective or inadequate packing materials supplied by you.
c. Damage to furniture or goods that must be forced through narrow spaces, stairways or doorways, or moved against your instructions regarding measurements and access.
d. Loss or damage caused by insects, vermin, atmospheric or climatic conditions beyond our control.
e. Consequential loss, indirect loss, loss of profit, loss of business, or loss of opportunity arising from delay, damage or loss of goods.
10.5 We will not be liable for damage to property where we are required to follow your specific instructions and you have been advised that such instructions may result in damage.
11. Claims and Time Limits
11.1 You must inspect your goods and the premises as soon as reasonably possible after completion of the services.
11.2 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of the date on which the services were completed. We may not be able to consider claims made outside this period.
11.3 You must provide reasonable evidence of loss or damage, including photographs and a description of the circumstances. We reserve the right to inspect the items and premises before any settlement is considered.
12. Waste and Disposal Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will not remove household refuse or prohibited waste unless specifically agreed and compliant with regulations.
12.2 Any removal of unwanted items, furniture or materials classed as waste must be agreed in advance. Additional charges may apply for disposal, recycling, or transfer station fees.
12.3 We will not carry or dispose of hazardous waste, including but not limited to chemicals, asbestos, gas canisters, oils, paints, clinical or biological waste, or electrical items that are subject to specific disposal regulations, unless expressly agreed and compliant with relevant law.
12.4 You are responsible for ensuring that items presented for removal and disposal are lawful and safe. If any items are found to be unlawful or hazardous, we may refuse to move them and may charge for any costs or delays incurred.
13. Insurance and Your Own Cover
13.1 You are strongly advised to arrange your own insurance to cover the goods during loading, transit and unloading, particularly for high-value items.
13.2 Any insurance held by us will be subject to the relevant policy terms, exclusions and limits. Details can be provided upon request.
14. Health and Safety
14.1 We will take reasonable steps to ensure that services are carried out safely. Our staff may refuse to undertake any task they consider unsafe or likely to risk injury or damage.
14.2 You must not require our staff to lift items that are excessively heavy or awkward without adequate assistance or equipment.
14.3 Children, pets and other occupants should be kept clear of the working area while services are being performed.
15. Data Protection and Privacy
15.1 We will collect and process your personal information only for the purposes of managing bookings, providing services, handling payments, and complying with legal obligations.
15.2 We will take reasonable steps to keep your data secure and will not sell your personal information to third parties.
15.3 We may disclose relevant information to service partners, insurers, or legal authorities where required for the performance of the contract or by law.
16. Termination and Right to Refuse Service
16.1 We reserve the right to terminate the contract or refuse to continue providing services if you behave abusively, threaten our staff, fail to provide a safe working environment, or materially breach these Terms and Conditions.
16.2 In such cases, you will remain liable for any work already carried out and for any costs incurred by us as a result of your breach.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
18.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior agreements or understandings.
18.4 We may revise these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time your contract is formed.
By confirming a booking with Man with Van Old Oak Common, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
