Terms and Conditions for Man With Van Oldoakcommon
These Terms and Conditions apply to all services provided by Man With Van Oldoakcommon and set out the basis on which our transport, removals, delivery, and related assistance are supplied. By making a booking, the customer agrees to be bound by these terms in full. Please read them carefully before confirming any service. If anything is unclear, the customer should raise it before the booking is accepted. These terms are designed to protect both the customer and the service provider by setting clear expectations on scope, timing, pricing, liability, and lawful handling of waste.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Oldoakcommon, and references to “you” or “the customer” mean the person, business, or organisation placing the booking or receiving the service. These terms may apply to domestic, commercial, single-item, and multi-item jobs, as well as any agreed loading, unloading, collection, delivery, and transport work. If a separate written agreement has been signed, the specific provisions of that agreement may take priority where permitted by law.
Our services are provided on the basis of the information supplied at the time of booking. Any change to the items, route, property access, parking arrangements, or timing may affect the final service conditions and price. Man with Van Oldoakcommon reserves the right to amend a booking where the actual job differs materially from the information originally supplied. The customer is responsible for ensuring that all details provided are accurate, complete, and up to date.
Booking Process
A booking is formed only when we have confirmed the service request and the customer has accepted the quoted terms. A quotation may be given by phone, email, text, online form, or other written communication. Unless expressly stated otherwise, all quotes are based on the information available at the time and may be revised if circumstances change. The booking process for man with van services in Oldoakcommon usually begins with the customer describing the items to be moved, the collection and delivery addresses, access conditions, preferred dates, and any special handling requirements.
We may request photographs, inventories, dimensions, weight estimates, floor numbers, parking details, and information about lifts, stairs, restricted access, or fragile goods. The customer must disclose any item that is unusually heavy, valuable, hazardous, sharp, wet, contaminated, or difficult to handle. If such information is withheld, we may refuse to move the item, adjust the quote, or cancel the service where safety or legality is affected. We are entitled to rely on the information provided by the customer when planning labour, vehicle space, equipment, and timing.
Service Scope and Customer Responsibilities
The exact scope of the service will be limited to what has been agreed in the booking confirmation. Unless separately confirmed, our role is limited to loading, transport, and unloading of the stated items, with reasonable care and professional handling. We do not automatically provide dismantling, assembly, packing, reassembly, storage, specialist lifting, or disposal of waste unless those tasks have been agreed in advance. Any additional work requested on the day may be chargeable and may be declined if it is unsafe, impractical, or outside our available resources.
The customer must ensure that all goods are ready at the agreed time and that suitable access is available. This includes arranging parking permissions where needed, securing entry to both premises, and making sure the items are properly packed unless we have agreed to pack them. The customer must remove loose valuables, cash, jewellery, confidential documents, and personal data from any item handed over for transport. Man With Van Oldoakcommon accepts no responsibility for items left inside furniture, appliances, or containers unless they were specifically declared in advance and checked by both parties.
Where the customer or a third party is assisting with loading or unloading, they must do so safely and under reasonable instructions. We may stop work if the assistance provided creates a risk to people, property, or the vehicle. The customer remains responsible for the conduct of guests, tenants, employees, contractors, and any other persons present at the premises who are not members of our team.
Payments and Charges
All charges will be based on the quotation, the agreed hourly rate, the fixed-price service, or a combination of these methods, depending on the booking. Where the price is calculated by time, the clock may start when the vehicle and crew arrive at the agreed location or at the time otherwise stated in the confirmation. Waiting time, additional stops, extra labour, congestion, parking fees, tolls, low-emission charges, and other costs reasonably incurred in completing the job may be added where applicable and lawful. The customer will be informed of any material additional charge as soon as reasonably practicable.
Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment is due on completion of the service or immediately upon invoice. We may require a deposit, part-payment, or full prepayment to secure a booking. If a deposit is taken, it may be non-refundable except where cancellation is made in accordance with these terms or where refund is required by law. Late payment may result in administration charges, recovery costs, and interest where permitted under the Late Payment of Commercial Debts legislation or other applicable law. Man with van Oldoakcommon may suspend further services where payment has not been made as required.
Cancellations, Rescheduling, and No-Shows
Customers may request cancellation or rescheduling by giving reasonable notice. Unless a different cancellation policy was clearly stated in the booking confirmation, charges may apply if a booking is cancelled after the vehicle, crew, or equipment has been allocated, dispatched, or significantly prepared. If cancellation occurs at short notice, any deposit may be retained to cover administrative loss, reserved capacity, and non-recoverable costs. In some cases, a cancellation fee may be charged in addition to loss of deposit where the booking prevented us from accepting other work.
If the customer is not present, unavailable, or unable to provide access at the agreed time, we may treat this as a failed attendance or no-show. In that event, the full or partial booking fee may remain payable, and we may charge for waiting time, return travel, and any reasonable loss arising from the delay. If we are delayed due to traffic, weather, road restrictions, or other events outside our control, we will make reasonable efforts to contact the customer and complete the service as soon as practicable, but we will not be liable for losses caused by such delays unless required by law.
We reserve the right to cancel or postpone a booking if the service cannot be delivered safely, lawfully, or with appropriate resources. This may include situations involving unsafe access, incorrect job information, suspected illegal activity, abusive behaviour, severe weather, vehicle breakdown, or circumstances beyond our reasonable control. Where we cancel without fault on the customer’s part, any prepaid amount for the unperformed service will be refunded, excluding non-recoverable third-party costs where permitted and clearly explained.
Liability, Damage, and Insurance
We take reasonable care when handling goods, but the customer acknowledges that transport and manual handling involve ordinary risks. Our liability is limited to loss or damage caused by our proven negligence, breach of duty, or wilful misconduct, and only to the extent permitted by law. We are not liable for pre-existing damage, hidden defects, inadequate packaging, unstable furniture, unsecured contents, or any item that was improperly prepared before collection. Fragile goods, antiques, electronics, glass, artwork, and high-value items should be clearly identified in advance and packed appropriately.
Unless otherwise agreed in writing, we do not accept responsibility for loss or damage arising from items packed by the customer, items not declared as fragile or valuable, or goods that are inherently vulnerable to movement. The customer should consider appropriate insurance for high-value or irreplaceable items. Where we are responsible for damage, our liability will normally be limited to the reasonable repair cost, replacement value, or another remedy required by law, subject to any applicable legal cap and proof of loss. We do not exclude liability where such exclusion would be unlawful.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted. The customer must notify us of any alleged loss or damage as soon as reasonably possible and, where practical, before the vehicle leaves the delivery location. Failure to give timely notice may affect our ability to investigate the issue, but it does not remove rights that cannot be excluded by law.
Waste Regulations and Prohibited Items
Where our service includes the collection or removal of unwanted items, the customer must ensure that any waste is accurately described and lawfully presented for collection. We do not operate as an unlicensed disposal service, and all waste handling must comply with applicable environmental and waste transfer rules. This means that waste must be suitable for collection, not contaminated with prohibited substances, and not mixed in a way that prevents lawful handling or recycling. We may request clarification about the contents of waste loads before accepting them.
The customer must not place hazardous, toxic, explosive, infectious, or illegal materials in any load without prior written agreement and lawful authorisation. Examples may include asbestos, chemicals, solvents, paint thinners, pressurised containers, medical waste, gas bottles, batteries, oils, or items contaminated by biohazards. If such items are discovered, we may refuse them, isolate them, or terminate the collection. The customer remains responsible for any costs, penalties, or losses arising from inaccurate declaration or unlawful presentation of waste.
Where waste transfer documentation is required, the customer must cooperate fully and provide truthful details about the source, type, and destination of the waste. If we are acting as carrier or broker for waste, we may require additional information to ensure legal compliance. The customer agrees not to request disposal in a manner that breaches environmental law, fly-tipping rules, duty of care obligations, or any local authority requirement. We reserve the right to report suspected unlawful waste activity where necessary and lawful.
Delays, Force Majeure, and Operational Limits
We will use reasonable efforts to attend and complete the service at the agreed time, but time estimates are not guaranteed unless expressly stated as such in writing. Delays may occur due to traffic, road closures, weather, access problems, loading constraints, vehicle issues, or events outside our control. Except where legislation provides otherwise, we are not responsible for indirect or consequential losses caused by delay, including missed appointments, lost earnings, rescheduled trades, or similar losses.
If an event beyond our reasonable control prevents or materially impairs performance, we may suspend, reschedule, or cancel the booking without liability for additional compensation. Such events may include severe weather, accident, fire, flood, industrial action, public disturbance, government action, epidemic restrictions, or failure of essential utilities or transport networks. We will always aim to minimise disruption and communicate any known issue as promptly as possible.
We may also refuse to carry out any part of the service where doing so would exceed safe working limits. This includes excessive weight, unsafe stacking, blocked access, inadequate parking, or a requirement to move items through unsafe or structurally unsuitable routes. Our crew members are entitled to refuse unsafe instructions and to stop work if continuing would create a risk to health, property, or lawful operation.
General Terms, Complaints, and Governing Law
Any complaint should be raised as soon as reasonably possible so that we can investigate and, where appropriate, take corrective action. The customer should provide relevant details, including the date of service, a description of the issue, and any supporting evidence. We will review complaints in good faith and respond within a reasonable time. Nothing in this section affects statutory rights that apply to consumers under UK law.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in full force. No failure or delay in enforcing any right under these terms will operate as a waiver of that right. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later change is required by law.
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another UK jurisdiction under mandatory consumer law. By using Man With Van Oldoakcommon, the customer confirms acceptance of these terms and acknowledges that lawful, fair, and safe service delivery depends on accurate information, timely communication, and cooperation throughout the booking.